PolesDirect.com are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at info@polesdirect.com.


Making A Purchase

Making a purchase could not be easier.

1. Browse our Store at your leisure until you find a pole or accessory you like.

2. For poles, click the gray arrow next to the size box and then click a length from the list.

3. If there is no arrow or list then simply enter the exact length of pole you require (in
centimeters) in the length box.

4. Then click the green ‘Add to basket’ button.

5. Your shopping basket will be shown.

6. For accessories choose the number of packs you require after clicking the gray arrow.

7. At any time you can remove an item by clicking the green ‘remove’ button next to that item.

8. You can buy two or more of each item by changing the quantity and clicking the green ‘Update’ button next to that item.

9. Click the green ‘Continue Shopping’ button to browse for more items.

10. Click the green ‘Checkout’ button so we can ask a few details to satisfy the order.

We accept most credit and debit cards but not American Express.

Delivery

Delivery is free for orders over £50.

For orders under £50 there is a charge of £4.95.

Delivery times depend on the pole or accessory chosen.

Please see the ‘Delivery times’ page from the ‘poles who?’ menu.


Back Orders

If your item is out of stock and going to be longer than the estimated delivery times shown on the site we will do the following: -

Advise you of the delay by e-mail fax or telephone, with the option to cancel the order if required.


Credit Card Security

Security at PolesDirect.com is taken very seriously. Sage Pay(formerly Protx) collects your credit card details on their secure server using 128 bit Secure Socket Layer (SSL) architecture. Your credit card details cannot be read or tampered with during transmission.


Guarantee

We guarantee your satisfaction. All of our products (except made to measure orders) come with a 30-day no quibble guarantee.

Please contact us if you would like to return a product.
Goods must be in their original packaging and be unopened.

Once we have received and checked them, your card will be credited.
We regret that any carriage costs cannot be credited.


Reaching Us

If you need to reach us, please email us on info@polesdirect.com, alternatively, use the following contact details: -

Phone: 01924 481 711
(Monday to Friday 9am to 5pm.)

If the line is busy you will be directed to our answer phone.

Please leave a message and we will contact you.

Fax: 01924 481 721

Postal Address: PolesDirect.com, Unit 2, Jubilee Way, Grange Moor, Wakefield, West Yorkshire, WF4 4TD, UK.


Privacy Policy

PolesDirect.com do not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.