we are online only, safe & open as usual
The onset of the coronavirus pandemic has touched us all, and it is likely that it may go on for some time to come. Particularly so since entering a further national lockdown on the 4th January 2021.
During this crisis the team here at Poles Direct are working really hard to continue to manufacture and deliver high quality, great value made to measure blinds and curtains for you, our loyal customers in a timely and safe manner.
It is very important for us to continue to support our local community and economy by doing everything we can to ensure the continued employment and safety of our staff in these difficult times. Therefore we have taken the decision to continue to take orders, manufacture and deliver while adhering to Public Health England (PHE) guidelines and Government advice.
Our first priority is always the health and wellbeing of both our employees and our customers. All of our office based staff have been moved to home working, including our customer service and website teams.
We are working hard to continue manufacturing and for employees unable to work from home we have implemented social distancing and hygiene measures to ensure their safety, following advice taken directly from the government and our local MP.
Home deliveries are continuing to take place and are currently meeting advertised lead-times but if this changes our carriers and customer service teams will endeavour to contact customers who are affected. For regular updates, please use our order tracking facility here.
Rest assured, we're doing all we can to ensure it’s business as usual and we will continue to monitor the situation daily with wellbeing and safety as a priority. We are doing all we can to provide the very best service possible for all our customers during this difficult time.
We will keep this page updated with the very latest information. In the meantime, keep posting pictures of our lovely blinds and curtains across our social channels to continue to add some colour to your feed.
Please take care of yourselves and everyone around you.
Best wishes from all at Poles Direct