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Delivery Information

Find all the information you need about our delivery charges. If you're spending more than £199 we'll deliver to UK Mainland for free!*

Track my order

When your order has been despatched, you will receive a confirmation email with a link to tracking information. You can also track your order by entering your order number and delivery postcode below.

There is no order for that order number and email

Remote Areas Transit Time Cost
UK Mainland* (over £99.00) 1 working day Free
UK Mainland* (under £99.00) 1 working day £4.95
Fast Track Despatch* 1 working day £4.95 per item
Next Day Despatch* 1 working day £9.95 per item
Northern Ireland, Isle of Man, Isle of Wight, Scottish Highlands 2 working days £12.95
Isles of Scilly 4 working days £12.95
Channel Islands 2-3 working days £29.95
Scottish Islands 3 working days £49.95
*Please see exceptions
General Information

All our parcels are carefully delivered by one of a number of well known respected couriers. Some of our smaller parcels may also be delivered by the Royal Mail.

Upon despatch of your order, you will receive an email complete with your tracking details.

Deliveries are generally made between the hours of 8am and 6pm (except Sunday), however deliveries outside these times can take place during busy periods.

All deliveries require a signature. Should no one be available to accept the delivery, the courier will try a neighbour before returning your parcel to the local depot. Should both you and a neighbour be unavailable, some couriers may also choose to leave your parcel at your local Post Office (some size restrictions do apply) rather than returning the parcel to the local depot. Either way, you should be 'carded' by the courier explaining where you parcel is.

Should the first attempted delivery be unsuccessful, the courier should automatically come back the following working day and try again. Should this second attempt be unsuccessful, the parcel will usually be held at the local depot awaiting further instruction.

Please note, we are unable to deliver to BFPO addresses and PO Box addresses.

Premium Delivery Surcharges

Please note, the fast track and next day delivery options are not available on all products.

When 'next day' is selected and the order is placed before 11am, the order will be despatched that working day. If the order is placed after 11am, or at any time on a non-working day, the order will be shipped the following working day. Bank holidays and weekends are not classed as working days.

When 'fast track' is selected, the order will be despatched in 3 working days.

Delivery Times

The estimated despatch time for every product is shown on the website in working days. Please be aware this is the estimated time to despatch and does not include the relevant delivery time.

All despatch times and delivery times listed on the website are estimated and not guaranteed.

Bank holidays and weekends are not classed as 'working days'.

Please note, all orders will be despatched based on the longest lead time. We do not offer a split delivery on our orders.

UK Exceptions

Please note there are some locations in the UK where delivery times are longer and Premium delivery is unavailable. Please see table below:

Postcode Transit Time Premium Delivery Available
AB30, 31, 33-38, 41-45, 51-56, 63 2 working days No
BT21-26, 29-335, 38-46, 49, 51-61, 66-71, 74-77, 80-82 2 working days No
BT47-48, 2-65 2 working days No
BT92-94 2 working days No
DD10 2 working days No
DD8-9 2 working days No
FK17-21 2 working days No
FK8 3 2 working days No
HS1-9 3 working days No
IM1-9, 99 2 working days No
IV10-12, 15-20, 30-32, 36 2 working days No
IV1-3 2 working days No
IV13-14, 21-28, 40-56 2 working days No
IV4-9 2 working days No
KA27-28 2 working days No
KW1-3, 5-14 2 working days No
KW15 3 working days No
KW16-17 4 working days No
PA20-49, 62-78, 80 3 working days No
PA60-61 2 working days No
PH10, 11, 13, 14 2 working days No
PH19-26, 30-44, 49, 50 2 working days No
TD15 2 2 working days No
TR21-25 4 working days No
ZE1-3 3 working days No
Place of registration: UK, Registration number: 04966706, VAT Registration Number 817 3168 28, Registered office: Building 2, Colne Bridge Road, Colne Bridge Huddersfield, West Yorkshire, HD5 0RH